Privacy Policy

1. Introduction

This Privacy Policy explains how TraderSign Sdn. Bhd. (202501012050) ("TraderSign", "we", "us", or "our") collects, uses, discloses and protects your personal data when you access or use the TraderSign website, web application, and related services (collectively, the "Platform").

We are committed to protecting your privacy and handling your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and any other applicable laws.

By using the Platform, you consent to the collection, use and disclosure of your personal data as described in this Privacy Policy. If you do not agree, please do not use the Platform.

2. Personal Data We Collect

We may collect the following categories of personal data about you, depending on how you use the Platform:

• Account Information: name, email address, password, time zone, and other profile details you provide.
• Billing Information: billing address, partial card details (handled by our payment processor), transaction history and subscription details.
• Trading Journal Data: trade entries, instruments, P&L, screenshots, notes, tags, and any other information you choose to log or import into the Platform.
• Usage & Device Data: IP address, browser type, device information, pages viewed, actions performed, login timestamps, and similar analytics data.
• Support & Communication Data: messages you send to us (e.g. emails, support tickets, feedback), and any additional information you provide during those interactions.

We may collect personal data directly from you (for example when you sign up or contact us) or indirectly through cookies, analytics tools, or integrations you connect to the Platform.

3. How We Use Your Personal Data

We use your personal data for the following purposes, to the extent permitted by applicable law:

• To provide and operate the Platform: create and manage your account, display your trading data and analytics, process subscriptions, and deliver requested features.
• To process payments and manage subscriptions: through third-party payment processors such as Stripe (via Laravel Cashier).
• To communicate with you: send service-related emails (e.g. account notices, billing notifications, security alerts), respond to support requests, and provide important updates about the Platform.
• To improve and develop the Platform: analyse usage trends, troubleshoot issues, test new features, and enhance performance, security and user experience.
• To enforce our Terms and protect our rights: detect and prevent fraud, abuse, security incidents or violations of our Terms of Service or policies.
• To comply with legal obligations: respond to lawful requests from authorities, comply with record-keeping and regulatory requirements, and exercise or defend legal claims.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies (such as local storage or pixels) to:

• keep you logged in and maintain your session;
• remember your preferences (e.g. time zone, layout, theme);
• measure and analyze Platform usage and performance; and
• improve the functionality and security of the Platform.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the proper functioning of the Platform.

5. Legal Basis for Processing

Under the PDPA, we process your personal data when it is necessary for one or more of the following:

• to perform our obligations in connection with a contract you have entered with us;
• to comply with any legal or regulatory obligations;
• to protect your vital interests or the vital interests of another person;
• to exercise any functions conferred on us by law; or
• for legitimate business purposes which are not overridden by your interests or fundamental rights.

Where required, we will obtain your consent before collecting or using your personal data, and you may withdraw your consent at any time, subject to legal or contractual restrictions.

6. How We Share Your Personal Data

We do not sell your personal data. We may share your personal data with the following categories of recipients, only as necessary and subject to appropriate safeguards:

• Service providers: third-party vendors that help us operate the Platform (e.g. hosting providers, payment processors, email delivery services, analytics tools, customer support tools).
• Professional advisors: lawyers, auditors, accountants or other advisors, where necessary for legitimate business purposes.
• Authorities & law enforcement: where required by law, regulation, court order or to protect our rights, users, or the public.
• Corporate transactions: in connection with a merger, acquisition, asset sale, financing or similar transaction, subject to confidentiality obligations.

Where we share personal data with third parties outside Malaysia, we take reasonable steps to ensure that your personal data receives an adequate level of protection in accordance with applicable laws.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account and subscription data are generally retained while your account is active and for a period thereafter to comply with legal, tax, and accounting requirements.
• Trading journal data is retained while your account is active or until you delete it within the Platform.
• We may retain logs and records (such as billing and dispute evidence) for a period necessary to protect our legitimate interests, including fraud prevention and dispute resolution.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure or destruction. This includes using secure hosting providers, encryption in transit where appropriate, access controls and regular monitoring.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. Your Rights & Choices

Subject to applicable law, you may have the following rights in relation to your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request corrections to inaccurate or incomplete data.
• Withdraw consent: where processing is based on your consent, you may withdraw that consent at any time.
• Objection & restriction: in certain circumstances, request that we restrict or stop processing your personal data.
• Deletion: request that we delete your personal data, subject to legal or contractual obligations that may require retention.

To exercise your rights, please contact us at contact@tradersign.com. We may need to verify your identity before fulfilling your request.

10. Third-Party Links & Integrations

The Platform may include links to third-party websites or allow you to connect to third-party services (such as brokers, data providers or other tools). We are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policies of any third-party services you use in connection with TraderSign.

11. Children's Privacy

The Platform is not intended for use by children under the age of 18, and we do not knowingly collect personal data from individuals under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such data as soon as reasonably practicable.

12. International Users

While TraderSign is based in Malaysia, users may access the Platform from other countries. By using the Platform, you understand that your personal data may be transferred to, stored and processed in Malaysia or other jurisdictions where we or our service providers operate.

We will take reasonable steps to ensure that your personal data is handled securely and in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Platform before the changes take effect.

Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree, you should stop using the Platform and, where applicable, close your account.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

TraderSign Sdn. Bhd. (202501012050)
Email: contact@tradersign.com